Receptionist
Do you have training in tourism and a strong interest in customer service? Are you an expert in the languages of both Molière and Shakespeare? Do you want to work in a thriving cultural institution? The National Battlefields Commission is seeking to fill a position on its Museum Services team.
Since 1908, the National Battlefields Commission (NBC), an agency of the federal government, has had a mandate to conserve and promote the Battlefields Park. This rallying site par excellence in Québec City includes the Plains of Abraham and Des Braves Park. As guardians of this historic urban park and its unique heritage, NBC employees work to make it a welcoming, inspiring, and inclusive space. Many activities (exhibits, special events, commemorative events) are offered to an incredibly diverse clientele from all walks of life.
Job Opportunity
Reporting to the assistant director of Museum Services, the receptionist is responsible for promoting the organization and providing an accessible and inclusive customer experience. Candidates should have a combination of relevant experience and training.
Primary Activities
- Provide a suitable and personalized welcome to visitors and inform them (in person, by phone, or by email) about activities taking place at the Museum and on the Plains of Abraham
- Sell packages and promotional items and handle service and equipment rentals
- Ensure exhibitions run smoothly
- Perform certain store clerk duties (cash register operation, pricing, etc.)
- Monitor certain statistical data
Employee Profile
- Education in tourism and/or relevant experience in the domains of tourism and/or culture
- Experience in providing customer service
- Excellent proficiency of written and oral expression in both official languages
- Valid driver’s licence
- Interpersonal skills, initiative, and a good sense of their responsibilities
- Excellent sense of team work
- Ability to adapt to different customer profiles
- Adept with different computer technologies
Employment Conditions
- On-call work may be available in May
- Paid training: 30 hours, starting one to two weeks prior to the start date, depending on the situation
- May be required to work at various welcome points throughout the park, sometimes outdoors
- Possibility of days off during the summer
- Opportunity to work on an “on-call” basis from September 2026 to April 2027, depending on your availability and in alignment with your study schedule. Work–study balance: we adapt to your schedule. You provide your availability, and we offer hours based on our needs
- Employment in a renowned museum and historic site
- Excellent experience in a prestigious and well-established cultural environment, with a motivated, creative, and dynamic team
- Pleasant, respectful, and healthy work environment
- Unique workplace on the Plains of Abraham, in the heart of Parliament Hill
- Parking provided
- Easily accessible by bus
- Costumes provided
- Salary: $24.69/hour + $2.00/hour weekend premium
- Meal allowance available for off-site activities
- Paid sick leave
Apply Now
Interested candidates should send their resume with a cover letter by completing this form or sending by email: rh@ccbn-nbc.gc.ca. Only candidates selected for interview will be contacted.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the following designated groups when you apply: Indigenous peoples, members of visible minorities, persons with disabilities, women.
